Your privacy matters to us. This page explains exactly what personal data lotto7 collects from players in the Philippines, how we use it, and the rights you have over your own information. We keep things clear so you always know where you stand.
When you register an account on lotto7, we collect the personal details you provide directly, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of any identity document you submit during our verification process, such as a government-issued ID or passport. Payment details — including your preferred local payment method and transaction references — are collected when you make deposits or request withdrawals. If you contact our support team, we keep a record of that correspondence so we can follow up effectively. All information you submit must be accurate and up to date; providing false details is a breach of our Terms and Conditions. We only ask for what we genuinely need to operate your account safely and in compliance with applicable Philippine regulations. You can update most of your personal details at any time by logging in to your account settings.
When you use the lotto7 platform — whether on mobile or desktop — we automatically collect certain technical data about your device and session. This includes your IP address, browser type and version, operating system, device identifiers, and the pages or features you interact with during each visit. We also record timestamps, session duration, and the sequence of actions you take on the platform, which helps us detect unusual activity and protect your account from unauthorised access. Cookies and similar tracking technologies are used to keep you logged in, remember your preferences, and measure how different parts of the platform are used. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We do not use any tracking technology to build advertising profiles or share behavioural data with ad networks. All automatically collected data is used solely to operate, secure, and improve the lotto7 experience for players in the Philippines.
The personal data we hold is used to create and manage your lotto7 account, process your deposits and withdrawals, and verify your identity in line with our legal obligations under Philippine law. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our policies — these communications are not optional, as they are necessary for the safe operation of your account. Aggregated and anonymised usage data helps our team identify technical issues, improve platform performance, and develop new features that better serve Filipino players. Where you have given explicit consent, we may send you promotional messages about offers or new games available on the platform; you can withdraw this consent at any time through your account settings or by contacting support. We do not use your data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. Your data is never sold, rented, or traded to third-party marketers. Retention periods are set to the minimum necessary: account data is kept for as long as your account is active and for a reasonable period thereafter as required by law.
lotto7 does not sell or rent your personal information to any third party under any circumstances. We share data only with trusted service providers who help us operate the platform — for example, payment processors that handle your PHP transactions, identity verification partners, and cloud infrastructure providers that host our systems securely. All third-party partners are contractually required to handle your data in accordance with applicable privacy standards and are prohibited from using it for any purpose beyond the specific service they provide to us. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so, or if disclosure is necessary to prevent fraud or protect the safety of our users. In the event that lotto7 undergoes a business restructure or acquisition, your data may be transferred to the successor entity, and you will be notified of any material change to how your data is handled. We will never share your data with gambling affiliates or marketing networks without your explicit, informed consent. Any third party that receives your data is subject to strict confidentiality obligations.
As a player based in the Philippines, you have the right to request access to the personal data lotto7 holds about you at any time, and to receive a copy of that data in a clear, readable format. If any of your personal information is inaccurate or incomplete, you have the right to request a correction, and we will update our records promptly. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we must comply with. If you believe we are processing your data unlawfully or without a valid legal basis, you have the right to object to that processing. Where we rely on your consent as the legal basis for processing — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact our support team using the email address registered to your account. We aim to respond to all data rights requests within 30 days.
We take the security of your personal and financial data seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and the lotto7 platform is encrypted using secure protocols, and access to personal data within our organisation is restricted to staff who need it to perform their specific role. We conduct regular security reviews and promptly address any vulnerabilities identified in our systems. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users and the relevant Philippine authorities as required by law. Personal data is retained only for as long as necessary: active account data is kept throughout the life of your account, and post-closure data is retained for the period required by applicable financial and regulatory rules before being securely deleted. Anonymised and aggregated data may be retained indefinitely for analytical purposes, as it cannot be used to identify any individual. If you have questions about our security practices, our support team is available to help.
If you have any questions, concerns, or requests relating to this Privacy Policy, please reach out to our support team by email at [email protected], using the email address associated with your lotto7 account so we can verify your identity and respond efficiently. We review and update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable Philippine law; the effective date at the top of this page will always show when the policy was last revised. If we make a material change to how we collect or use your personal data, we will notify you via email or a prominent notice on the platform before the change takes effect. Continued use of the platform after a policy update constitutes your acceptance of the revised terms. For questions about responsible gaming or account management, you can also visit our FAQ page or our Responsible Gaming page for additional guidance. We are committed to being transparent and responsive on all privacy matters affecting our players in the Philippines.
Our FAQ covers the most common queries from Filipino players. If you need more help, our support team is available around the clock.